LM
Lebohang M

1 reviews | Active since Dec 2020

27 Dec 2020, 11:03

Insane Bank Charges that have created a Huge Overdraft to my Account

I have a student archiver account which is currently in arrears as Standard Bank has charged absord fees to my account. I had a debit order with the Music Streaming platform, Apple Music and there was a point where I didn't have money in my account so I was charged a fee because the debit order would bounce back. This carried on for the whole of 2020 even though I had closed my account with Apple Music. I was charged insane monthly bank charges because of this and I now have an overdraft of an amount that close to R2000 and I don't know how I'm going to be able to pay this off as I'm unemployed and have no means of income.

I'm truly disappointed in Standard Bank as I thought it was one of the best banks to have an account with but since I had banked with it I have been facing some of the worst issues ever which are honestly tiring to deal with.

0
Replies (2)
Standard Bank
Standard Bank's reply28 Dec 2020, 07:21
Official
Hello Lebohang Mafubedu 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)
 *********** 


LM
Lebohang M's update25 Apr 2023, 19:46
Reviewer Update
Hi, this still hasn't been resolved. I had to go directly to the bank to get the charges stopped but the outstanding amount is still the same and hasn't been changed.