Inpatient and Unsympathetic Agent

I’m writing this deeply disappointed about the service I got from an agent from Standard Bank ***** department called Thabang, no patience and no sympathy all that was said was I do not know or I’m not sure when I asked about the unknown transactions coming out of my account. Call transferred without being assisted, no product knowledge at all. I’m at my most vulnerable stage where I don’t know what’s happening with my account. I’m a loyal client of Standard Bank been using it since my varsity days to Adulthood but the interaction I had today is making me think twice about the bank I chose to safe guard my funds. Currently I don’t know know the status of my account or if anything has been done to dispute the transactions, I’m deeply saddened about this