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gkoketso G

1 reviews | Active since Jul 2016

18 Jul 2016, 09:28

Innovation Group and Standard Bank *********** Customers

<p>When I bought my car Standard Bank recommended that I should take a service plan with the Innovation Group. The service plan will be effective for 39 months or 75000 KM, which ever one comes first. My car reached 75000KM in December 2015. I have called Standard Bank Vehicle and Asset Finance to cancel the debit that has been going off against my account since January 2016 and they refuse to cancel it. They are telling me that they cannot cancel it because my 39 months is still not due so I have to pay until then. This means that I have to pay for six more months for a service that brings me no value. Last week I paid for my 90000KM service and they refused to pay which is understandable but what is not understandable is that they are forcing to keep paying for the service plan.</p>

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Replies (1)
Standard Bank
Standard Bank's reply18 Jul 2016, 11:27
Official

Good day George Mino Matlhogela

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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