innocent client falsely accused of owing credit

From July 2015 I have been the victim of ***** & account tampering with standard bank. Though I have been calling the various departments including ***** & card division I have never been issued a ***** case number. I have several times requested statements & notified several branches & call centre staff of my case which has been escalated many times but never amended or even contacted by standard bank officials. I am being falsely accused of owing an amount in excess of my credit limit which for minimum two years plus sas always settled within 60 days to avoid interest on my account. I also paid off my credit account in October 2015 which included two amounts that I reflected was *****. In December 2015 without having a credit card as cancelled in August 2015 I received an SMS saying I owe R200 more than the amount I paid off in October. The bank officials have never taken me seriously but I clearly showed a consultant at Springfield branch in June 2016 that verified on the system that I settled my account in October 2015. I have been requesting statements from the first legal department and they had only issued statements as of December 2015, I rep**** to the email requesting statements from July 2015 then a new legal department calls me for collection thereafter in July 2017 I called several times at the Durban ABC branch & yet again statements came in from December 2015. I then called the legal department again & again as noted from 5 October 2017 I called for statements which was said to be emailed from the lawyer MBD legal to Standard Bank legal to me at no charge within 10 working days. I called again to say no statements were received by me & requested a note be placed that I called with still no note as reflected by legal in my call today 7 November 2017 at 1:20 pm. I thereafter called pro bono legal & was advised to visit them on Tuesdays at the Durban magistrates court room. I am highly disappointed in standard bank for the lack of compassion & ethics within handling my case & highly frustrated that I am seen as a bad creditor yet not a soul of the bank has any basis to conclude that I am legally required or responsible for the account as they continuously delay on statements. Statements which may should they have not been tampered with reflect my innocence. This is not the first time I have expressed ***** on my standard bank accounts as I have been a client since standard 2 in the mid 90's. I am now seeking both legal & media action asap. Please help, I am sincerely innocent & the banks failure to produce the requested statements surely shows their negligence on my accounts. I am highly stressed & owed money by the bank for claiming funds not due to them without my consent or notification. Thank you.