Initiation fee

<p>Went to open a bank accout well more like an upgrade from my previous one. The lady whom helped me was as sick as a dog I can't even believe you let your people work in that condition. She could hardly speak! after 3 hours in the bank my account was opened....what a struggle! This was on Tuesday31 January left the bank just to find out I have been charged a Initiation fee that I didn't even know would have been deducted otherwise I would have never taken the account. Phoned Standard bank to tell them about this and the lady informed me that I would need to go in needles to say I am 7 months pregnant I can't just take leave as I please!!!!! went there on the 6 of Feb because I work on weekends so it is not possible for me to visit the bank then. Saw the lady after a hour she then informed me that she did infact not tell me about the fee because she herself did not know that such a fee would be charged!!!!(Don't you inform your consultants) needles to say they lodge a enquire and on the 9 th of Feb they send me a sms that the problem has been resolved and I would be contacted.... so on the 11 th the lady phoned me past 5 telling me that the phoned her and told her that they can not solve the problem from that side so she will keep me updated... today is the 16 th and I have not yet gotten my money R792.30... SO PLEASE TELL ME IS THIS FAIR. I have stuff that needs to be paid docters sonars etc as baby is due in April and I have a son of 2 years. So fast to take the money but not to reverse it! to my suprize I found another sms that R15 HAS BEEN DEDUCTED what in hells name is going on Postal fee???? really I never asked statements to be posted this is 2017 after all people get real. Once again I had to travel to the bank to sort this out. I feel so uninformed !!! Can't wait to see what you will be deducting next without my knowledge. </p>