Initial feedback very fast

Standard Bank sent me this message, very soon after I sent my query:<br> \Good day<br> We hereby acknowledge receipt of your request to CSAdmin.<br> Your request is being attended to and feedback will be provided shortly.<br> Regards\"<br> I have just a question, what does shortly mean - A week, a day, a month ? Thank you Standard Bank for the initial response, but please explain the term \"shorty\"."