Inhumane customer service ever

Terrible service, I absolutely don't recommend this bank to anyone using or wanting to use a banking service. On the 24th of August 2023 I paid money from my standard bank account to my trading account an amount of R4100. Standard Bank then blocked my account without notice (they said they found it suspicious) and requested the trading platform to block my account on their platform as well. three days later I went to standard bank branch in Bayside mall for that matter, they unblocked my account but the trading platform did not unblock my account on their end as they requested that Standard bank has to notify them that the issue is resolved. I requested Standard Bank to notify the trading platform that the issue is resolved, they did not do that, I requested them to give me a written note saying the alleged ***** issue has been resolved. they did not do that. I have been to the branch in bayside mall where I met the manager several times, he sent emails to the ***** department several times no response, he called them several times no success. I personally sent the ***** department emails several times no response, all I received is auto response, I chatted via the App no help. it's been 17 months that my assets are held by the trading platform because standard bank decided to block and unblock my account as it pleases them and they can't give me a written statement saying the alleged ***** issue has been resolved. Honestly I am disgusted by this bank, a poor and inhumane service. worse bank ever.