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chuma P

1 reviews | Active since May 2015

16 Oct 2017, 12:35

Ingenico Problem

I'm a business woman with a Standard Bank Ingenico Merchant Devices.. I have been experiencing shortfall in my account every week when the money is deposited into my account. it does not add up to what the summaries on the machine reflect. This has caused a big loss in my business as the business is making money but what is credited into my account is way lesser to what the business has initially incurred. I took loans but still there is a shortfall I even fired my employees because I couldn't pay them.. now my business is about to close I AM SOO FED UP... when i call the call center they are sending me from pillar to post... I went to the Standard Bank branch and the consultant sent an email to the company and they still haven't rep**** I DON'T KNOW WHAT TO DO I'M FRUSTRATED i cant even pay my bills anymore...

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Replies (1)
Standard Bank
Standard Bank's reply16 Oct 2017, 13:00
Official

Dear Chuma

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Regards,

Complaint Resolution Centre

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