*****ing Money - Electricity Purchase via App ****

Standard Bank is literly *****ing people's money - that makes them *******. Let me explain. I buy electricity via their app. First of all, it takes an hour just to be able to make the purchase. Once the payment is through and the money was deducted, no token is being send to my phone. Thus, I've paid for something that I didn't receive. And this is not the first time. It happened like 5 times in the last year with me. They was once a good bank in my eyes - but now they are only *******.