MC
Mattathil C
1 reviews | Active since Jul 2014
23 May 2025, 20:52
*****ing from client's account
Stooping to the level of *****ing from clients.
Substandard Bank deducted a cash finance fee from my wife, Ann Shelly Cyriac's account R52.84 and R94.86 in April and May!!!!!
She had a credit card protection plan which I had given notice to cancel. Even after giving notice of closure she was charged R126.35 in this regard!!!!
After complaining about this their response was an email saying, "We couldn't get hold of you. We are closing this complaint." No mention of a refund of the ****** money!!!
They have done this few times from my account in the past.
Half of the customers I bet wouldn't even notice such deductions from their accounts.
Cyriac
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
24 May 2025, 08:09Dear Mattathil C,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 May 2025, 08:09
Official
Dear Mattathil C,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***