Infringement of customer rights

Standard bank suspended my account for ***** investigation. The ***** investigation consultant went on leave and left my case unattended to. I’m homeless in Johannesburg yet it was confirmed 3 days ago that I have not committed any ***** and that my case is a domestic issue which has nothing to with the bank. My bank has given me the run around since and no one has bothered to attend to my case. I eventually decide to seek assistance from the branch manager at the Kollonade branch. Things only moved swiftly once Sipho Mazibuko became involved ( he has given me brilliant service).My account is apparently unfrozen yet I am still unable to transact. I pay monthly fees but because I don’t bank millions with my bank they have treated me like a common ********. I just want them to unfreeze my money so that I can move it to another bank that is more concerned with their clients irrespective of the amount of money they bring to the bank.