Information vague and uninformative

I've taken thought long before writing this, off pure frustration in the process of collecting information or getting assistance. It has been a 6 months process in which I have been trying to get assistance with a refund from debt review between. The 14 days to get an answer or the 25 to 35 minute telephone calls which drop once are operator comes on the line or when a operator comes on the whole process has to be explained to each and everyone and some then trying to pass the buck to another department or another person. I'm still in the dark as to when this process will be resolved.