Inflexible service

<p>I received an SMS informing me that my check account is not FICA compliant. The SMS says to resolve this in 10 days. I am unfortunately travelling outside of the country and will only be back in June.</p> <p> </p> <p>I have sent emails to your general enquiries section and they have me a number to call. I called that number and they too were unable to help me. They just explained to me that I need to get a hold of my branch manager but couldnt give me these details. I asked that an email be sent copying me in and this hasnt happened.</p> <p> </p> <p>Today I get another sms telling me that my account will be frozen. Can someone assist me and tell me how to proceed. In addition, I would like to know why the bank chooses to communicate such clearly important information to me via text message.</p> <p> </p> <p> </p>