AK
Aneesa K
1 reviews | Active since Nov 2020
24 Jan 2025, 14:54
Inferior standards Standard Bank
When you have trouble, expect Standard bank call centres to shove you from pillar to post snd sometimes without even telling you that they are cutting you off and shoving you onto another line. I am a business banker. Thank for supporting this economy, NOT!
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
24 Jan 2025, 14:56Dear Aneesa
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Business Banking team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Business Banking team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2025, 14:56
Official
Dear Aneesa
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Business Banking team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Business Banking team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Aneesa K's updateReviewer Update
24 Jan 2025, 14:59Its 45 minutes, I am still waiting for assistance. I would also like to know the name of the call centre agent that answered my call 5 minutes ago. She is not competent!
AK
Aneesa K's update24 Jan 2025, 14:59
Reviewer Update
Its 45 minutes, I am still waiting for assistance. I would also like to know the name of the call centre agent that answered my call 5 minutes ago. She is not competent!
AK
Aneesa K's updateReviewer Update
24 Jan 2025, 15:04I have an appointment to attend soon in a few minutes, and I am still on the line........
Do I have to wait until Monday to make an urgent payment?
Do I have to wait until Monday to make an urgent payment?
AK
Aneesa K's update24 Jan 2025, 15:04
Reviewer Update
I have an appointment to attend soon in a few minutes, and I am still on the line........
Do I have to wait until Monday to make an urgent payment?
Do I have to wait until Monday to make an urgent payment?
AK
Aneesa K's updateReviewer Update
24 Jan 2025, 15:09I am still listening to that harsh horrible music on the standard bank call centre line, and about to hang up, without having g been assisted. UK banks are way ahead of you guys. Go and learn about service from other countries.
good bye!
good bye!
AK
Aneesa K's update24 Jan 2025, 15:09
Reviewer Update
I am still listening to that harsh horrible music on the standard bank call centre line, and about to hang up, without having g been assisted. UK banks are way ahead of you guys. Go and learn about service from other countries.
good bye!
good bye!
Standard Bank's replyOfficial
24 Jan 2025, 15:39Dear Aneesa
This matter is currently receiving our attention.
Our team will reach out to you as soon as they have investigated this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
This matter is currently receiving our attention.
Our team will reach out to you as soon as they have investigated this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2025, 15:39
Official
Dear Aneesa
This matter is currently receiving our attention.
Our team will reach out to you as soon as they have investigated this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
This matter is currently receiving our attention.
Our team will reach out to you as soon as they have investigated this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Jan 2025, 16:05Dear Aneesa
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2025, 16:05
Official
Dear Aneesa
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Aneesa K's updateReviewer Update
24 Jan 2025, 17:45so one and a half hours later, I get told I will be transferred to yet another department, and the call gets dropped. There's no hope for this bank.
My last demand...Standard Bank CEO, give me a call. I would like to take you out for lunch, and put a face to your clients.
My last demand...Standard Bank CEO, give me a call. I would like to take you out for lunch, and put a face to your clients.
AK
Aneesa K's update24 Jan 2025, 17:45
Reviewer Update
so one and a half hours later, I get told I will be transferred to yet another department, and the call gets dropped. There's no hope for this bank.
My last demand...Standard Bank CEO, give me a call. I would like to take you out for lunch, and put a face to your clients.
My last demand...Standard Bank CEO, give me a call. I would like to take you out for lunch, and put a face to your clients.
AK
Aneesa K's updateReviewer Update
24 Jan 2025, 18:24My phone is with me at all times. Not even a missed call on my device.
AK
Aneesa K's update24 Jan 2025, 18:24
Reviewer Update
My phone is with me at all times. Not even a missed call on my device.
Standard Bank's replyOfficial
25 Jan 2025, 10:42Good day Aneesha,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team ***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team ***
Standard Bank's reply25 Jan 2025, 10:42
Official
Good day Aneesha,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team ***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team ***