RC
Rochelle C

1 reviews | Active since May 2012

04 Apr 2016, 13:40

Inferior ATM's

Technological advances have brought us cash accepting ATM's. I regularly use this service with FNB, ABSA and Nedbank, and more recently Standard Bank. The machines that Standard Bank employ are clearly inferior. When making crucial payments this weekend the machines (not 1 but 2) jammed and swallowed my money (never had this problem with any other bank). I now have to wait 5-8 days until the bank's subcontractor \gets around\" to cashing up the machines. Until then the bank is quite content that they have provided me the necessary services, whether I am out of pocket or not is not their concern! If you are going to provide a service, at least try to put your best foot forward, for the sake of your clients. Cheaper isn't always better. And if you have wronged your client, try to resolve the problem in at least 24 hours!"

0
Replies (1)
Standard Bank
Standard Bank's reply05 Apr 2016, 09:54
Official
Hello Rock42,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***