Inexplicable Security Process

I have recently lost my ID book in a house *******. I phoned Standard Bank to ask that once I submit my new ID can they not accept any other documentation. The call agent told me they cannot do that. He said if anyone walks in with my ID at their branch they will help them. I think this absolutely ridiculous!!! That means anyone can walk in, report my card ****** and get a new one. They don't even ask for the previous PIN. I'm sorry bank I'm changing banks. With the widely known high crime rate in this country one should think they have some kind of flagging system if a customer reports their ID ****** so that they can ask more security question like the previous PIN or the current ID card. #frustrated