Inexplicable frozen account

On being told to FICA my business account, I submitted EVERYTHING that was asked for. I have been into the branch 5 times in 3 months as things weren't done properly. And still my account has been frozen for 10 days. No-one can find out which document is still needed. Even Uitenhage Branch Manager has declined to take responsibility for sorting it out. Inability to access my funds has severely impacted on me as a small business owner. The only bright (and helpful) light has been Peter at Walmer Park branch. Nevertheless, all I've been hearing is that the govt requires all of this. Yeah, pass the buck!