RL
Reinhardt L
1 reviews | Active since Mar 2012
06 Jan 2024, 08:51
Inexplicable double charge on service fee
SBSA suddenly double charged the service fee on my OD facility. Trying to get anyone in the call centre takes ages, and writing emails are not responded upon over this time. This is supposed to be the best bank in SA, but they will be met with closed accounts. Should be ashamed of yourselves with this type of service.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Jan 2024, 10:01Dear Reinhardt
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2024, 10:01
Official
Dear Reinhardt
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Jan 2024, 11:21Dear Reinhardt
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2024, 11:21
Official
Dear Reinhardt
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Jan 2024, 16:56 Dear Reinhardt
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2024, 16:56
Official
Dear Reinhardt
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to get in touch with you to no avail.
Please verify the time that works best for you so that we can get in touch.
Looking forward to your reply.
Kindest regards
Standard Bank Hello Peter Team
***