Inexcusable Service from Standard Bank

We have had terrible service from Standard Bank TWICE in one week. The credit card service is unavailable, I am unable to even utilize my internet banking function on my normal bank account and we were left standing at tills, unable to pay with our cards or even withdraw money since the ATM's suddenly didn't recognize our card.

How is this even slightly acceptable? I have been with Standard Bank since 2009, my husband has been banking with this company even longer.

If we are unsatisfied with the outcome of this terrible service, we will be changing to another bank.

I am also heavily pregnant and was terribly inconvenienced by this entire situation. Standard Bank has been having more and more issues over the past year, this feels like the last bump in a very inconvenient and inexcusably banking relationship.