Inept, uninformed staff

On 21 Feb,I went into a branch &used a phone to receive advice about activating an access facility on my home loan(i.e. depositing extra money in,&being able to take it out).I then spoke to a consultant in person who confirmed the correct procedure(i.e. open a transactional account,move debit order),assisted me with all the paperwork,& assured me I would not have to call or come in again,& would be able to move money in and out the home loan account.I tested the ability to deposit into the facility,&the money appeared as an \available balance".I thereafter transferred a sizeable amount of my savings into there.Now"