Inept Service once again from Standard Bank HL

I have been unsuccessfully trying to send outstanding documents to Standard Bank home loan division to complete an application. First the fax number they provided didn't work, I went to one of their branches to ask them to fax it through and it didn't go through. Then i called in and they provided an e-mail address which also returns undelivered. Then i contacted their customer contact center, which asked me for the documentation and assured me that they will forward it to the relevant department (they send an e-mail to confirm that they forwarded teh documents). It is now more than 4 weeks and multiple attempts and they still have not received the documents.<br> <br> This is beyond ridiculous!