Inept or Malicious ?

I used to believe the removal of functionality in your online platforms was related to inept programing. Now i believe it is malicious. a while ago you disabled history for prepaid transactions older than 7 days. So loading a monthly data package became almost impossible. Today I see I can no longer send a POP after the screen is closed. Because your paid service to send an email hardly ever goes through I have always sent the POP myself also, now I cant do that anymore. MAKE THINGS EASIER NOT HARDER !!! what do you have to gain by making your platform worse.