IM
Itumeleng M
1 reviews | Active since Feb 2019
26 Apr 2023, 09:27
Inept and abhorrent Standard Bank
Standard Bank's ineptitude has no bounds!!!! My wife and I have been struggling for Standard Bank Funeral Cover to deduct from her Absa account since January 2023. Should Standard Bank wish to have any form of decency, my wife can be reached at *** during office hours, and *** after hours. I find this kind of ineptitude unfathomable! Is Standard Bank punishing us for switching to Absa? This kind of uselessness on the part of Standard Bank is the very reason why we switched to Absa. If Standard Bank cannot switch a debit order to Absa, what more ate they struggling with? Standard Bank's service is abhorrent and deserves all the contempt!!!! Note that I will be taking the matter up with the Ombudsman.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Apr 2023, 09:44Dear Itumeleng
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Apr 2023, 09:44
Official
Dear Itumeleng
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
IM
Itumeleng M's updateReviewer Update
26 Apr 2023, 10:53Don't patronise me!!!! Just debit my wife's Absa account for the Standard Bank funeral policy. Again, surely this is not rocket science, and Standard Bank can certainly sought this out!!!! It's shocking that Standard Bank is unable to switch a debit order!!!! Again, my wife and I have no regrets for leaving Standard Bank!!!?
IM
Itumeleng M's update26 Apr 2023, 10:53
Reviewer Update
Don't patronise me!!!! Just debit my wife's Absa account for the Standard Bank funeral policy. Again, surely this is not rocket science, and Standard Bank can certainly sought this out!!!! It's shocking that Standard Bank is unable to switch a debit order!!!! Again, my wife and I have no regrets for leaving Standard Bank!!!?
Standard Bank's replyOfficial
26 Apr 2023, 11:03Good day Itumeleng
Thank you for writing back to us.
We have flagged this matter with our team.
Our team will revert as soon as they have received feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have flagged this matter with our team.
Our team will revert as soon as they have received feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Apr 2023, 11:03
Official
Good day Itumeleng
Thank you for writing back to us.
We have flagged this matter with our team.
Our team will revert as soon as they have received feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have flagged this matter with our team.
Our team will revert as soon as they have received feedback.
Kindest regards
Standard Bank Hello Peter Team
***