Ineffient Service and " no care" attitude.

Bad Service from Non Resident Banking Division when transferring an amount Via Swift to a UK bank account! Money left my daughter's account 20th February and still not in her UK account. Bank made error on Swift document, and she is emailing daily with no success. Vague answers and blaming, instead of sorting out her problem. I have been with Std Bank for 50 years and never encountered such a " no care" attitude. She has escalated this, but the same person still answering her emails with negative answers. Nothing proactive done.