Inefficient, unfair treatment and poor customer responsiveness

For months, I have tried to contact Standard Banks across various platforms regarding an international matter of loan payment inquiries, pause, and potential delays. I did this preceding any missed payments due to the potential of this prospect as I have moved to work overseas in mainland China, where nationalised banking account establishment, remittance, taxation forms here etc would cause a potential delay of payments. I wanted to request a payment pause or at least inform the bank to make the process smoother. I rececived no response, and this did indeed become an issue - accumulating interest, affecting my credit score, and, worst of all, leaving these concerns unattended. This is typical of Standard Bank from all reports and only gets worse with international matters.

I have a basis for this request of a pause due to leaving on account of the absence of localised work and literally being unable to access my bank accounts in mainland China. However, regardless of outcome, the courtesy of a simple response rather than being intermittently reachable (at best!) and letting the matter get worse would have been basic courtesy. I had made Standard Bank aware of this preceding it becoming an issue and repeatedly tried to contact them. Despite having a basis for the request of the payment pause or, at least, a response and follow-up, I received no response for weeks and weeks. I tried using internet banking to send in an application, conferring via email, and calling international lines. Phone calls to their international lines meant to assist their customers go unanswered (except for the Isle of Man who provided me with supposed details to help South Africans oversees but which then was unanswered).

I left a whatsapp contact, my phone number here, and repeated emails. Instead of a response I instead received information (not from Standard Bank) but Nimble who my loan has been handed over to. My inquiry to Standard Bank about this also remained unanswered.

I finally received an email trying to arrange a digital meeting and provided 5 potential slots but did not get a response to my potential availability.

The impact of this situation, increased interest, and rudness and inefficiency of the situation has been stressful, unprofessional, and without basis.