1 reviews | Active since Jul 2011
Inefficient Support (Call Centre / After Hours)
Dear Standard Bank team,
You offer 24/7 "Online Banking". That's great. YOU benefit 24/7 from customer transactions. However, when I have a question regarding my online banking after hours... It costs me a phonecall or two... and only to hear "call back during our operating hours"... :(
Please advise why I'm unable to contact you 24/7, even though you expect me use your services 24/7 ?
Kind regards.
(I cannot answer all calls. Please leave a me a message and I'll phone back).
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 24 April 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 24 April 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***