Inefficient Staff

I settled my credit card with them on the 10th of October. I got a settlement letter that the account is paid up and will be closed, however they have listed me on ITC as a non payer. I have not skipped any payments but my ITC records states that I still owe them. I have spoken to so many consultants even their complaints department namely Clint Petersen and until date my ITC records have not been updated. On the 23rd of November Clint promised to resolve the query, I have send him emails he doesn't respond to my email or even returned any of my phone calls. He only gave me a reference number ********** 063 and continued with his life. Their administration of accounts is disgusting! I am now going to complain at the Ombudsman offices to get this resolved as I have exhausted all means.