VN
Veno N
1 reviews | Active since Jul 2021
21 Jul 2021, 11:31
Inefficient Service - Deceased Estate
Hi,
I lost by husband tragically in November 2020, Within in a week I notifed Standard Bank and issued them with a death certificate. I was happy to pay the credit card monthly obligations to ensure that his credit profile remain unblesmished. The standard bank official assured him that payments will not be demanded and I know that this is *******. In spite of this I am have received numerous calls from debt collectors and still receiving call, the latest today claiming that the credit is in arrears. I appeal to you to ensure that this is part of a deceased estate and stop calling me unnecessarily which is so disturbing during my time of grief.
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Standard Bank's replyOfficial
22 Jul 2021, 02:43Hello Veno Naidoo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply22 Jul 2021, 02:43
Official
Hello Veno Naidoo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***