Inefficient Processes and Services

<p>Standard Bank never informed my wife where her Cheque Card and Credit Card that expired would be send or even reminded her they expire. All other banks have the decent courtesy to let the client know that it has to be replaced. The Cheque card expiry was not that serious but the Credit card is. Yesterday when trying to pay after a meal the card was declined. Lucky she had cash.</p> <p>Does Standard Bank understand the problems they cause with a broken process. They have her Email address and Cell and postal address, but we must guess what transpires with no idea where the cards are.</p> <p>She went to Pretoria North branch today. Just to be told to stand in line to phone the call center. The queue moved slow as the Call Center is busy with ‘high call volumes’. She even tried on her cell and after 15 minutes gave up. After more than an hour she gave up and went back to the counter. Then told the card is at another branch and the cheque card has been send back already. She must re-order the cheque card. No help to do it there and then either. Go and make a futile call that wastes not only time but money as the call center call is an answered call, depleting any airtime the person has. Eventually got the credit card at the other branch.</p> <p>So it seems like standard practice now with Standard Bank to not notify clients and then have to hold on for a non-functional call center. Totally unacceptable.</p> <p>She was reluctant to move to FNB where I am. Now she wants out of this horrid and expensive bank that has no respect or consideration towards their clients. We are going to move ASAP and take her investments and future investments also. I left Standard bank 10 years ago and has not been a moment sorry of not banking with this *********** bank.</p> <p> </p>