Inefficient Follow up

I have contacted Standard Bank Card and Legal division on numerous occasions over the year to cancel my business credit card which was never collected from the branch but still attracting card fees.<br> <br> This card has now impacted my credit record which is preventing me from applying for finance.<br> <br> Every time I call I am assured the fees will be reversed and Legal will be advised to clear the ITC - yet to date I have not received a follow up call and I am unable to obtain finance.<br> <br> This is absolutely ridiculous and impeding my financial development!