Inefficient Customer Service.

To cut a long story seriously short.

There's 3 things I wanted done. 1. To link my outstanding loan amount to my internet banking. 2. To fetch my new Card that standard bank offered me. 3. To fetch my Uaccount card.

On 4 occasions I've gone to Standard bank in the last 3 months to link my account to my loan. Twice to the Gardens branch and twice to Blueroute. On atleast 2 occasions they have told me that its done. Its still not done.

I went to the Gardens branch to collect my cards. There was one Standard Bank Employee available. ONE. The wait was excruciatingly long, so much so that i could not collect my cards.

I cannot express it enough, the words efficiency and customer satisfaction does not apply to Standard Bank. I've been with Standard bank for almost 10 years.

I'm now in the process of moving.