INEFFICIENT CUSTOMER SERVICE

I went into the branch twice this past week to try and get them to increase my electronic payment limit.Both times I was assisted by the same male customer service agent. I also had to spend a whole hour at the bank yesterday to try and get the agent to increase my limits.I explained to the agent that Standard bank keeps on making the same mistake when I ask them to increase my limits and that they have to increase both my monthly and my available limit.He then got an attitude and decided that \he will explain to me how the process works"and that they only increase one limit at a time and that I shouldn't't worry about the monthly limit.If you want to be so damn smart you need to make sure you don't make a stuff up TWICE IN A ROW is what I say.Maybe you should try less to explain to customers how things work and actually try and do your job.It is now a week later and I still cannot pay anyone because of this inefficient guy that assisted me at the counter.I have even sent secure messages and didn't't even get any response on these. They made this stuff up on both my accounts and seem to be incapable of increasing limits"""