Inefficient
I have been emailing and emailing and emailing and NO ONE is able to help me efficiently. I have requested numerous times that my OTP settings be changed from sms to email as I am no longer contactable on mobile. This was nearly 2 months back. I cannot bank efficiently, now, I cannot even pay my existing beneficiaries as it still requests a sms OTP pin. I am abroad for a few months and this is extremely difficult not being able to access or utilize MY funds!!!! Can somebody please assist!!!!!!!!’
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Standard Bank's replyOfficial
31 Jan 2021, 04:07 Hello Donna, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply31 Jan 2021, 04:07
Official
Hello Donna, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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*** *** (fax)
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