Inefficient!!
I have been on hold for a call centre agent to assist me with my mobile app that refuses to acknowledge my security verification. Calling from the USA and being on hold for over an hour is absolutely ridiculous considering there is a 6 hour difference and staying up to get assistance during SA office hours.
Do not advertise an international number and then send those customers to the regular call queue. It is frustrating not to mention money wasting.
I need assistance with my account immediately please!! I can only be contacted via WhatsApp call on my SA number
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Standard Bank's replyOfficial
08 Aug 2022, 15:30Hello Donna
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply08 Aug 2022, 15:30
Official
Hello Donna
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***