JN
Jeanie N
1 reviews | Active since Sept 2017
23 Feb 2024, 13:22
Inefficient and *********** staff
I have 8 active cards on my profile , phoned the bank to check and delete the cards not in use . The digital consultant deleted all my beneficiaries and my scheduled payments . Spent 3 hours on my mobile phone and still not been rectified. Kabelo confirmed that the consultant Natando is aware of the problem and will call me to resolve the problem . To date have not received a response and I noticed my account was charged 5x R65.00 for return payment . Called today to speak with the digital consultant and waited for 45 minutes with no response . Spoke with Mapelo Lekota Ref no ***. No respond yet
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Standard Bank's replyOfficial
23 Feb 2024, 13:31Dear Jeanie,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply23 Feb 2024, 13:31
Official
Dear Jeanie,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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