Inefficiency once again!

<p>I have had a Standard Bank Mastercard for 30 years and instruct the band to pay the full amount due every month. I forgot to transfer the total amount last month and was I was anaware that I short a few thousand rand in my curent account. They then blocked my Credit Card without attenpting to contact me at all. This does alway lead to embarasment! A day later i did transfer the amount short but had to phone (Half and hour) to get the Card unblocked. They said 24 hours and I am still waiting! Lack of communication and customer service so why are banks the number one hated companies? </p>