CM
Charmaine M
1 reviews | Active since Jul 2016
02 Feb 2023, 19:27
Inefficiency at its best!
I don’t understand why I need to go to a branch to get a paid up letter and to wait an entire month for you to update the bureau with correct information? UPDATE THE BUREAU AND SEND ME THE PAID UP LETTER!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Feb 2023, 07:36Hi Charmaine
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply03 Feb 2023, 07:36
Official
Hi Charmaine
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
CM
Charmaine M's updateReviewer Update
10 Feb 2023, 11:28I still have not received a call, a paid up letter and the bureau has not been updated.
Do I need to escalate to the head of department and Sim and Funeka to get assistance on a simple request?
Your service is appalling!
Do I need to escalate to the head of department and Sim and Funeka to get assistance on a simple request?
Your service is appalling!
CM
Charmaine M's update10 Feb 2023, 11:28
Reviewer Update
I still have not received a call, a paid up letter and the bureau has not been updated.
Do I need to escalate to the head of department and Sim and Funeka to get assistance on a simple request?
Your service is appalling!
Do I need to escalate to the head of department and Sim and Funeka to get assistance on a simple request?
Your service is appalling!
Standard Bank's replyOfficial
10 Feb 2023, 12:10Hi Charmaine
Thank you for getting back to us. We apologise for the delay.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We apologise for the delay.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply10 Feb 2023, 12:10
Official
Hi Charmaine
Thank you for getting back to us. We apologise for the delay.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We apologise for the delay.
We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team***