Inefficiency

Phoned to make arrangements regarding repayments on 27 October. Told I would be contacted soon and that whole process would ttake 5 - 20 working days.No one contacted me and I phoned twice more.Each time I was told that it would be escalated. After 17 working days we saw a consultant at the Grahamstown branch. She made phone and email enquiries and we were told we would have an answer within 24 working hours. Still nothing happened. After I emailed Dshl structures directly on 5 further occasions I received a reply from Wassiem Samuels on 3 December that my request had been escalated to a team leader. On 8 December we once again went to the Grahamstown branch where the consultant once again followed it up and we were again told it had been escalated. It is now 33 working days since my initial request and we still have no answer. \Standard Bank Moving Forward"I think not. Just gross inefficiency and total disregard for customers of the bank. I have been a customer for 22 years but am seriously thinking that it is time to change banks.<br> S"""