Inefficiency

On the 1st May 2015, an unauthorized transaction took place on my account at Checkers Store in Durban, I immediately reported that to Standard Bank and they immediately blocked my card, i went to the branch to report the incidence where also my old card was destroyed. Since then I made several enquiries and follow up regarding this ***** case but was never really assisted, instead i was given same amswer verytime i call, that my case is still being investigated. Until now i have not been assisted. I have called and talked to about 7 indivudualls who gave me same answer without any help.