Inefficiency

Since 2008 my husband transfers money into my bank account from abroad. I have advised the bank dozens and dozens of times not to phone me to ask what these funds are for but to email. They are the same every single months for housekeeping and for my mortgage. They always get it wrong hanging onto my funds for days and not putting the money into my account. Which costs me money for overdraft fees. While they don't give me any interest on my funds sitting in limbo. 7 years every month do the maths. Last year they wrote and said they would no longer email or phone but just directly put the funds into my account YAY took them long enough. Guess what this month money transferred to my account 1700 usd on the 5th and despite having written to my inward funds they did not transfer the money. Of course my bank is now R17000 in overdraft plus all the telephone calls listening to voice recordings. Overdraft fees. What a joke What a prime example of inefficiency. I could send you 7 years of tortuous emails to prove this. Wake up Standard bank get decent staff who record things onto your clients data