Inefficiency

<p>I have been banking with Standard Bank for 10 years and have always been a customer who spreads a good word for this bank. Unfortunately the service and inefficiency that I have experience in the past 3 months is extremely disappointing. I called in December to change my debit order for my credit card as the date that I was now being paid had changed. They debited me on the correct date that following pay day but the next one debited me on my old date. Upon calling them to find out what was going on the person I spoke to explained that no one had changed the date. Now the debit order had bounced and you charged me exorbitant fees for it bouncing due to your error. Ok, mistakes happen. That same day however I called to cancel the funeral policy with you guys, received an SMS of confirmation that it wasn't cancelled, and did not get debited in December or Jan but received an SMS yesterday saying that my plan was in arrears. Called them this morning to find out what the story is and again nothing on the system. I also experienced this lady being rude to me and unwilling to help me. I am honestly disgusted at the lack of efficiency that your staff have shown me in completing basic tasks. Not only will I be changing banks but so will my entire family. </p>