Inefficienct & Disinterested.

On 25th i over paid via internet banking an account, i immediately made contact with my bank, to which the agent on the other end logged an issue and forwarded me forms to recall the amount. He advised that i would need to wait 2 - 5 working days for this to be rectified, at times, he stated, he could be done immediately. I filled in the forms and forwarded to the email provided to which i received an acknowledgment email the same day. They also debited a R290 within the hour of placing the call for their costs to do this. Today is the 1 May, i call the contact centre again to find out how far my request is...the agent on the other says no request has been logged and i would need to wait 10 working days to get feedback and further states that there is no guarantee that i would get my refund. If i dont get feedback from 14 May '18 i can contact them again.

Now can someone please tell me why i have paid R290 for? This bank is inefficient, clueless of what they talking about, do not care or consider their clients needs.

I am not even sure what to do next...call the company i over paid or continue waiting for Standard bank to decide when they want to assist me.

This is not the first time i meet up with incompetence of this level from this bank...Hello Capitec.