inefficiciencies/ incompetencies

I have reported my matter here and Std Bank responded on 31 Dec that the resolution center will allocate a consultant to deal with the matter<br> I have received very poor service from the Prestige banker called Sophie, who sound like she doesn't know anything but has to ask everything from other people each time,<br> latest she called me to say the bank want to deposit my money back that I have deposited in the account I am not suppose to use (which I was not informed about) and which remained active and which when I call the bank to ask if I can deposit the money and use it I was told by the consultant that I can, and I gave her account details, this was before the 11th of Jan. On the 11th I send an email to Sophie to find out why it is taking too long since I needed to use that money to pay School Fees and to also find out from her how much will be deposited. it took her a week to call me, but instead of telling me how much and when it will be deposited, she just called to tell me SHE DOES NOT KNOW<br> Since then I have not heard anything either from her or Std Bank. <br> It means Sophie the Prestige Banker is still waiting for me to tell her to go and ask and come and tell me<br> PATHETIC