Ineffective Accounts Management

Item: Standard Bank
Rating: 1
Author: Priscilla M

I have been paying my credit card monthly and settled it end of September however I just learned that Standard bank has listed that I have not been paying since January and has blacklisted me on ITC. They have all my payments as it was transfers from standard bank to standard bank and I also emailed proof of payments and the settlement letter to Katlego Sekati and Londiwe Hlongwane on the 10th of October. I have been emailing them and none of them are responding!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

23 Nov 2017, 04:28

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Nov 2017, 04:28

Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

24 Nov 2017, 11:25

Dear Priscilla

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply24 Nov 2017, 11:25

Official

Dear Priscilla

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Priscilla M's updateReviewer Update

25 Nov 2017, 08:39

Hi there, that's not true. The matter has been pending since October the 11th and its still not resolved. Once I receive proof that you have cleared my name and updated my profile will this be resolved.

Priscilla M's update25 Nov 2017, 08:39

Reviewer Update