MM
Mervin M

1 reviews | Active since Jul 2013

23 Nov 2017, 11:29

Individual going out of his way - Sifiso Ndlovu (Lost Card and *****)

My online banking profile was frozen after I had changed my device . Default after after attempting with new device is 24 hours . Sifiso Ndlovu sought authorisation to overide and called promptly , and saved my day

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Replies (2)
Standard Bank
Standard Bank's reply23 Nov 2017, 13:20
Official

Dear Mervin

Thank you for your posting.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Nov 2017, 15:15
Official

Dear Mervin

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Sifiso Ndlovu

Kind regards

Complaint Resolution Centre
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*** (fax)
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