MS
Martha S
1 reviews | Active since Mar 2020
10 Mar 2023, 13:03
Indifferent attitude
Was a victim of phishing ****. App was deregistered and card cancelled. A new one ordered. Been a month now. Westville Pavilion branch unhelpful and indifferent. No sms... nothing. Can't get through when I call. Disappointed.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
10 Mar 2023, 13:07Hi Marth
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Mar 2023, 13:07
Official
Hi Marth
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
MS
Martha S's updateReviewer Update
10 Mar 2023, 13:29Awaiting feedback.
MS
Martha S's update10 Mar 2023, 13:29
Reviewer Update
Awaiting feedback.
Standard Bank's replyOfficial
10 Mar 2023, 13:32Standard Bank's reply10 Mar 2023, 13:32
Official
MS
Martha S's updateReviewer Update
10 Mar 2023, 15:22No feedback as yet. O am in the branch now. Westville Pavilion and they do not have my card. This is an elitist bank
MS
Martha S's update10 Mar 2023, 15:22
Reviewer Update
No feedback as yet. O am in the branch now. Westville Pavilion and they do not have my card. This is an elitist bank
Standard Bank's replyOfficial
10 Mar 2023, 15:42Good day Martha
Apologies for the inconvenience.
We have requested our team to follow up on this matter.
Please be on the look out for our feedback.
Apologies for the inconvenience.
We have requested our team to follow up on this matter.
Please be on the look out for our feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Mar 2023, 15:42
Official
Good day Martha
Apologies for the inconvenience.
We have requested our team to follow up on this matter.
Please be on the look out for our feedback.
Apologies for the inconvenience.
We have requested our team to follow up on this matter.
Please be on the look out for our feedback.
Kindest regards,
Standard Bank Hello Peter Team
MS
Martha S's updateReviewer Update
10 Mar 2023, 15:43- The manager wanted to pick my card up. The lazy staff at Westville branch did not want to wait. I have to go tomorrow to fetch it. Disgusting
MS
Martha S's update10 Mar 2023, 15:43
Reviewer Update
- The manager wanted to pick my card up. The lazy staff at Westville branch did not want to wait. I have to go tomorrow to fetch it. Disgusting
Standard Bank's replyOfficial
10 Mar 2023, 16:00Good day Martha
We are working on this matter.
Our team will reach out to you with further feedback.
Apologies for the inconvenience experienced.
We are working on this matter.
Our team will reach out to you with further feedback.
Apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Mar 2023, 16:00
Official
Good day Martha
We are working on this matter.
Our team will reach out to you with further feedback.
Apologies for the inconvenience experienced.
We are working on this matter.
Our team will reach out to you with further feedback.
Apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team