1 reviews | Active since Dec 2014
INDESPICABLE SERVICE
VERY POOR SERVICE DELIVERY
I settled my *** account on the 03 October and was told that I would recive my paid up letter after 24 working days through Bokwa Inc.
It has been way over that and I personally tred to call the bank to retrive my paid up letter but the below call center assistance have been tossing me from 1 collections department to Customer service then back to collections and customer service again with NO ASSISTANCE.
Mpho & Sifiso Collections Noma & Dumisani Customer service
This is really inconviniencing, My airtime got wasted for nothing and I require my paid up letter stating that the account is closed to be sent to me ASAP.
Dear Shereen
Thank you for bringing this matter to our attention.
At Standard Bank, we are committed to delivering the highest standard of service to our clients. Please be assured that we are investigating this matter and will take the necessary steps to ensure it is addressed appropriately.
We sincerely apologise for any inconvenience and frustration this experience may have caused. Your concerns are important to us, and we appreciate the opportunity to assist in resolving them.
Kind regards,
Standard Bank HelloPeter Team
Dear Shereen
Thank you for bringing this matter to our attention.
At Standard Bank, we are committed to delivering the highest standard of service to our clients. Please be assured that we are investigating this matter and will take the necessary steps to ensure it is addressed appropriately.
We sincerely apologise for any inconvenience and frustration this experience may have caused. Your concerns are important to us, and we appreciate the opportunity to assist in resolving them.
Kind regards,
Standard Bank HelloPeter Team