TB
Tshepo B

1 reviews | Active since Jun 2014

16 Sept 2016, 11:09

Indebting consumers

<p>I received an email saying that standard bank took out a motor insurance on my behalf without my consultation or agreement. I have had no problems paying my vehicle finance instalment me as per the agreement and have not even once defaulted on that. </p> <p>I will not pay an extra R900 for insurance that I did not agree on. Ontop of the R3100 that m paying monthly, this is exploiting people. I will take this matter to the ombudsman and consumer protection act should the insurance amount that I didn't agree on be deducted from my bank account and should this matter not be resolved before the 25th of September 2016, I will cancel your debit order and do my monthly payment via stop order.</p> <p> </p> <p>Tshepo Boqo </p> <p> ********** 607080</p>

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Replies (2)
Standard Bank
Standard Bank's reply16 Sept 2016, 15:21
Official

Good day Tshepo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply20 Sept 2016, 09:05
Official

Dear Mr Boqo

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Complaint Resolution Centre

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Best regards,