1 reviews | Active since Dec 2009
Increases interest rate by 5% with no explanation
<p>I have logged a call on 24/08/2016 as my interest rate increased drastically for no reason or explanation. I received and sms to say it will be resolved on 24/08 and subsequently have phoned about several times for status updates to recitfy this. Surely it is not legal????? Every time I phone I am promised that i will be called by the next day latest................................................................................................................................. Still waiting!! UNACCEPTABLE - SHOULD I GO TO THE OMBUDSMAN TO GET THIS SORTED????????????????</p>
Good day Jeanne
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Jeanne
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
I have received a call just after this was published and was promised yet again that I will be contacted with feedback by 9 Sept........... NOTHING!!!!!!!! Please advise where I send my formal complaint now as Once this is done I will refer to the ombudsman!!!!!!!! Also please advise what steps I need to take to close my account. I'm certain that I will not be treated like this at FNB and I hear their private banking is brilliant!!!!!!
I have received a call just after this was published and was promised yet again that I will be contacted with feedback by 9 Sept........... NOTHING!!!!!!!! Please advise where I send my formal complaint now as Once this is done I will refer to the ombudsman!!!!!!!! Also please advise what steps I need to take to close my account. I'm certain that I will not be treated like this at FNB and I hear their private banking is brilliant!!!!!!
Dear Jeanne
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Jeanne
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***