1 reviews | Active since Dec 2017
Increase on homeloan installment after a time period of 2 years and 6 months.
We boughed a house in 2015 and took a bond at standardbank. On the 20th of December 2017 they informed us that our instalment is going to increase because of a sistem error on their side. According to them we only paid interest for the past 2 years . Our monthly instalment is going to increase with the amount of R1500. We are pensioners and we did our budget according to the current installment which is affordable for us. Standard bank informed us that there is no other way than to increase the monthly installment which we can not afford currently. We would like standard bank to look into it and that we can come to an agreement.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***